FREQUENTLY ASKED QUESTIONS
Do you have a question about bike and parking facilities? Or about waste management? We've gathered the most frequently asked questions on this page. You can browse by subject to find what you're looking for.
POSTAL SERVICES & TELECOMMUNICATION
I have a question about the postal services.
The post comes at 9.15 at the Royal Depot and at 9.30 at the Gare Maritime.
There's a Bringme box on the ground floor at the Royal Depot, next to the reception desk. To receive a package, indicate "delivery to a Bringme box" on your online order form. The correct address is Koninklijk Pakhuis, Havenlaan 86C, 1000 Brussel. You'll receive a QR-code to open the box. More information on bringme.com.
I have a question about telecommunication.
Tenants are free to choose their own telecommunication provider. Our technical installations can handle that.
Visitors can use the free wifi facilities at the Royal Depot and the Gare Maritime. However, these are not intended for professional use.
MOBILITY
I have a question about the bicycle parking.
The biycle parking at the Royal Depot is on level -1, near restaurant La Fabbrica. That is a secure parking. There is also a temporary unguarded bicycle parking at the Gare Maritime in the Picardstraat. We're currently installing a secure bike parking in the Sheds' basements. There will also be charging points for electric bikes and a repair shop. The new bicycle parking is open to everyone and will be operational by early 2022.
No, the bike parkings at Tour & Taxis are free to use.
I have a question about the shuttle service to and from Tour & Taxis.
It is available from Monday to Friday. The first shuttle bus leaves from the North Station at 5.30 h. The last one leaves Tour & Taxis at 22.00 h. The shuttles drive continuously, with a waiting time of max. five minutes during morning and evening peak-hours and max. 10 minutes outside of peak-hours. This handy app shows the Tour & Taxis shuttles in real time.
There are two stops at the Tour & Taxis site: the Muziekplein and Maison de la Poste. The shuttle bus also halts at the North Station and Bolivarplein.
I have a question about the parking facilities.
We provide various tailor-made subscription formulas. Olivier Kempen will gladly help you! You can reach him at olivier.kempen@tour-taxis.com.
Olivier Kempen can help you with this; you can reach him at olivier.kempen@tour-taxis.com.
There are currently four charging stations at the underground parking Esplanade. They're Blue Corner stations. You need a Blue Corner pass to use those charging stations. You'll find more information and current rates on bluecorner.be.
I have a question about snow and icy conditions.
In freezing or snowy weather, our snow plan comes into effect. Slippery conditions on the site are closely monitored and we'll do everything we can to keep our roads and the access to our buildings free of snow and ice. Did still you notice a slippery area? Please contact our control room at +32 2 733 23 39.
WASTE MANAGEMENT
I have a question about waste management.
Yes please! At Tour & Taxis, you'll find separated waste streams for residual waste, organic waste, paper, PMD (plastic bottles, metal containers and drink cartons) and glass.
We've partnered up with EcoSmart (Renewi) for our waste management. You can submit specific requests to this service through the FMIS.
Please submit your request about these waste materials through the FMIS.
At the Gare Maritime, waste is collected by an EcoSmart staff member. You'll find waste containers near the front entrance of the Royal Depot, at the Havenlaan.
All tenants pay for the collection of their waste, the price of which is determined by the yearly volume (in kilograms).
If you log in to rapportage.ecosmart.eu with an EcoSmart account, you'll find an overview of the quantity of processed waste.
DOCUMENTS
I need a certain document.
The property manager will provide assistance. You can contact them via info@tour-taxis.com.
Olivier Kempen can help you! You can reach him at olivier.kempen@tour-taxis.com.
OCCUPY THE PUBLIC SPACE / ORGANISE EVENTS
I'd like to organise something.
At tour-taxis.com/meet-and-organise/, you'll find out all about organising an event at Tour & Taxis. You'll find information about the various locations' capacities and you can submit a request for a quote.
PRIVATE WORKS
I have a question about private works.
Works causing noise or noise nuisance cannot be carried out during office hours (from ... until ...), as they will disturb your neighbours' peace. If you do not comply with this rule, we will ask you to stop the works. You can find more information about this in the internal rules and procedures.
In the event of nuisance - due to noise, odours or vibrations - we ask you to contact the control room via +32 2 733 23 39.
COMMUNICATIE
I'd like to communicate about something.
Communication team will help you. You can reach it at communication@nextensa.eu
You can submit a request to Sandrine Jacobs. She'll gladly assist you. You can reach her at sandrine.jacobs@extensa.eu.